Privacy Policy

For clarity and transparency about how we collect and process your personal information:

We want you to be able to make informed decisions about how your Personal Data is used and processed. That’s why we’ve put this information on our website. To support this, we use a range of approaches and procedures to share clear, relevant details about our handling of Personal Data.
If we believe you need additional information on a specific matter, we will provide it at the appropriate time.
If you have any questions, we are available to assist and will clarify anything you need, subject to applicable legal limitations. You can contact us by email at: info@pragya-voltrax.com

Personal Data will be used only for the purposes outlined in this Policy.

We may process Personal Data for several purposes, including to provide you with access to the website and connect you to third-party trading platforms (the 'Services'), improve and secure the site, protect our rights and interests, support the ongoing maintenance and delivery of the Services, comply with applicable regulatory and legal requirements, and carry out administrative and business operations necessary for you to receive and use the Services.
We also process Personal Data to better understand your preferences and needs.

To help you exercise the key tools available for protecting your rights in relation to your Personal Data:

To help you exercise your rights, we have dedicated processes in place. You can contact us at any time to request access to the Personal Data we hold about you. Upon request, we can update or delete your information, restrict its use for specific or general purposes, and provide your data to you or share it with an authorised third party. We will make every effort to fulfil your requests.

Protect your Personal Data:

Although we cannot guarantee absolute security of your Personal Data, we are committed to using a range of measures and best practices to keep your Personal Data protected.
Our Privacy and Security Policy provides full details.

1. The Scope?

This policy explains what types of Personal Data the Company collects about individuals, how that data is processed, when it may be shared with third parties, and the measures we take to keep it secure, among other related matters.
This Policy applies to information that relates to an identified or identifiable natural person. An identifiable natural person is someone who can be recognised directly, or indirectly through a combination of information we hold or can reasonably access.
In this Policy, “processing” refers to any activity that involves using or handling Personal Data, including collecting, organising, managing, structuring, and storing it.
Our services are intended for a general audience and are not designed for anyone under 18 years of age. We do not knowingly collect information from anyone under 18, nor do we knowingly allow such persons to use our services. If we become aware that we have collected information about a child, we will delete it as soon as reasonably possible.

2. What Personal Data Do We Collect About You?

When you use our services and channels or visit our website, we collect Personal Data. In some cases, we may ask you to provide your Personal Data directly. In other cases, we collect it by monitoring and analysing how you use our Services or service channels, or by receiving your information from our trusted third-party partners.

3. You are not obliged to share any personal information with the company, and we clearly explain what may happen if you choose not to do so.

You are not required to provide us with any personal data. However, in some situations you may choose not to share personal data with us, which could limit our ability to provide the Services or affect users’ access to the website.

4. What Personal Data can we collect? When you visit our website, we may collect the following personal information from you:

This may include details from your online activity logs, traffic data (including IP address, access date and time), the language you used, software crash reports, the type of browser used, and information about the device you used. The information we collect in this way is not private and cannot be used to identify you.
Personal Data We receive from you: any personal data you choose to share with Us when you connect, through Us, to a third-party online trading platform.
Personal information you provide specifically to third-party platforms to facilitate trade: this may include your full name, address, phone number, and email address.

5. Legal Grounds and Purposes for Processing Personal Data

6. Sharing Personal Data with Third Parties

The Company may share Personal Data with trusted third-party service providers that support our operations, such as hosting and storage providers, as well as providers that help us analyse user experience and related information (including IP address data).
You may also request that we share specific Personal Data about you with third-party trading platforms. In such cases, we will provide the Personal Data you submit to us to those third-party trading platforms. Their use of your Personal Data will be governed by their own privacy policies, and your Personal Data may be shared with more than one trading platform.
The Company may share Personal Data with affiliated entities or business partners. This helps the Company access the resources needed to improve and enhance the products and services we provide to our customers.
Where necessary to protect the rights of third parties or safeguard assets, the Company may disclose Personal Data to regulatory, local, or other relevant official authorities.
We may also share Personal Data about you with potential investors or buyers, or with lenders to the Company or to any other company within the group, where such disclosure is required in connection with a transaction (including any transfer or sale of assets of the Company or any other group company) or as part of a merger, restructuring, consolidation, or bankruptcy involving the Company or any other business within the group.

7. Third-party cookies and services

We may use third-party services, such as advertising partners that display ads on our website and analytics providers. These parties may also use cookies or similar technologies.
Cookies are small text files stored on your device each time you visit or use the website. They help us understand your preferences and browsing patterns so we can improve your experience, remember your settings, and tailor products and services that may be relevant to you. Cookies are also used for statistical reporting and analytics.
Some of the cookies we use are session cookies. These are temporarily saved on your device and expire after a short time, usually when you close your browser. Other cookies are persistent cookies. Persistent cookies remain on your device for a set period after you close your browser. They help the Website recognise you as a returning user and make it easier for you to come back and continue using the website.

Types of Cookies:

We may use them depending on their intended purpose:

ONLINE TRACKING NOTICE
At this time, this service does not respond to do-not-track (DNT) signals.
8. How we retain your personal data

The Company will keep your Personal Data only for as long as needed to meet the purposes of processing described in this Policy, or for a longer period where allowed under applicable laws, regulations, internal policies, and relevant orders.
We will share your information with third-party trading platforms for 12 months. If you consent, we will continue sharing your data for an additional 12 months.
We periodically review the Personal Data we hold to confirm it is still required.

9. Transfer of personal information to a third country or an international organisation

10. Personal Data Security

We take appropriate organisational and technical measures to protect Personal Data, including safeguards against accidental or unlawful destruction, loss, alteration, or unauthorised disclosure.
However, we cannot guarantee that the security of your Personal Data will always be maintained without any error. We are also not liable for any non-material, incidental, or consequential loss or damage that may result from the use of, or access to, Personal Data. This includes, but is not limited to, situations where Personal Data is disclosed due to transmission errors, unauthorised third-party access, or any other cause beyond our reasonable control.
Where required by law or due to other obligations beyond our control, we may need to share your Personal Data with third parties, such as relevant public authorities. In such cases, we cannot control the level of security those third parties apply to your Personal Data.
Please note that no method of transmitting Personal Data over the internet is completely secure. The Company therefore cannot ensure the security of any Personal Data you send to us online.

11. Links to third-party websites

The website may include links to third-party websites and applications. These websites and apps are not operated or supervised by the Company. Accordingly, we are not responsible for how such third parties collect, use, or process Personal Data, and this Policy does not apply to any activity carried out through those websites or apps.
If you choose to visit any third-party website or use any third-party app, we recommend reviewing their privacy policies before accessing or using their services. Please also consider carefully before sharing any Personal Data with them.

12. Changes to This Policy

Before visiting any third-party website or using any third-party app, we recommend that you read their privacy policy carefully before choosing to access or use their services. We also advise you to share any Personal Data with them only if you are comfortable doing so.

13. Your rights regarding your personal information

You have the right to ask us to confirm whether we are collecting or processing Personal Data about you, to correct any inaccuracies, and to delete any Personal Data that we no longer need. You may also request that we limit how we process your personal information.
If you are located in the EEA, please refer to this page:
These rights apply to the Personal Data you provide to us. To exercise any of your rights, please email us at the address provided below.
Access rights
You may request confirmation of whether your Personal Data is being processed. If it is, you have the right to access your Personal Data.
We will provide an electronic copy of the Personal Data we are currently processing. We may charge a reasonable fee for additional copies. If you request it, we will provide the information in electronic form.
Your right of access must not adversely affect the rights and freedoms of others. Where a request may negatively impact another person’s rights or freedoms, the Company may refuse the request or limit the extent to which it can comply.
Right to rectification
You have the right to have inaccurate Personal Data corrected. You also have the right to ask that incomplete Personal Data about you be completed, taking into account the purpose of processing.
Right to Erasure
You may request deletion of your Personal Data in the following situations: (a) the Personal Data is no longer needed for the purpose for which it was collected or processed; (b) you withdraw your consent and there is no other legal basis for processing; (c) you object to processing based on grounds relating to your particular situation where the processing is based on legitimate interests pursued by Us or a third party; (e) the Personal Data has been processed unlawfully; or (f) the Personal Data must be erased to comply with a legal obligation of the Company.
This right does not apply where processing is necessary (a) to meet a legal obligation that requires processing under applicable law; or (b) to establish, exercise, or defend legal rights.
Processing restrictions
If you believe your Personal Data may be inaccurate, you may ask the Company to restrict the processing of your Personal Data while we verify it.
Where processing is restricted, we may continue to store the Personal Data, but we will only process it further with your consent, or where needed to establish, exercise, or defend legal rights, to protect the rights of another individual, or for reasons of important public interest under applicable law.
Right to data portability
Where processing is carried out by automated means and is based on your consent or a contract to which you are a party, you have the right to receive the Personal Data you have provided to the Company and to review it.
You may also request that we transfer your Personal Data directly to another controller, where this is technically feasible. Exercising your right to data portability does not affect your rights under the right to erasure. This right must not infringe the rights or freedoms of others.
Right to challenge
You have the right to object at any time to the processing of Personal Data about you where it is based on legitimate interests pursued by the Company or a third party, including profiling based on those interests. If we can demonstrate compelling legitimate grounds for processing that override your rights, freedoms, or interests, or where processing is required to establish, exercise, or defend legal claims, we may continue the processing.
Concerning direct marketing, you have the right at any time to object to the processing of Personal Data about you.
Right to refuse consent
You may withdraw your consent for Us to process your Personal Data at any time. This will not affect the lawfulness of any processing carried out based on your consent before it was withdrawn.
You have the right to submit a complaint to the relevant supervisory authority.
You may also lodge a complaint with a supervisory authority established to protect individuals’ fundamental rights in relation to the processing of Personal Data.
Applicable laws and regulations may restrict or limit your rights relating to Personal Data, as described in this section 13.
We will provide the information you request under the rights described in section 13 of this agreement within one month of receiving your request. If necessary, depending on the nature of the request and the number of requests received, this period may be extended by up to two additional months. If we extend the timeframe, we will inform you within one month of receiving your request and explain the reasons for the extension.
Unless otherwise restricted by section 13 or applicable law, the information you request under your rights in section 13 will be provided free of charge. If a request is manifestly unfounded or excessive, particularly if it is repetitive, we may either charge a reasonable fee to cover administrative costs of providing the information or taking the requested action, or we may decline to act.
If we have reasonable doubts about the identity of the person making the request, the Company may ask you to provide additional information to confirm your identity.